Shipping and Return Policy

 

Shipping:

Our selected partner for delivery of these products is United Postal Service (UPS). We can deliver our products anywhere in the continental United States; Alaska or Hawaii are sometimes cost prohibitive, please call for a quote. We are unable to ship to post office boxes. We also can ship to Canada, please call for a quote.

All tracking information will be updated as soon as we make your shipping label. Please enter a valid e-mail address upon checkout. You can contact the shipping department Here. Please allow 24 hours for our shipping department to respond to your e-mails. Customers are responsible for all shipping charges. Shipping charges can change without notice. All lost or damaged items need to be reported to the shipping department at Victory 4x4. We are not responsible for time complications associated with lost or damaged items, but will work to rectify the situation in a timely manner. Please contact us with any shipping problems immediately. We cannot be responsible for any time impediments with shipped packages. We cannot guarantee any delivery dates but provided with enough notice we will try to meet your deadlines. Allow 5-9 business days to receive the package once the item has been shipped. (See Map)

 

Order Completion:

All Orders are processed in the order in which they are received. While all of our items are built to suit, many are partially built in stock, so most items ship from our location within 5 - 15 business days and will be delivered based on UPS shipping dates to your address. For a better estimation of build times please contact us. Not having items in stock keeps our overhead low; in turn keeping our prices as affordable as possible. Please be patient with us. The products ARE worth the wait.

 

Order Problems:

We try our best to catch any fitment or alignment issues before your item leaves the shop, we do sometimes miss things though. Please test fit ALL items prior to painting/finishing. We cannot give refunds on painted items, we can only repair them. Victory 4x4 is not responsible for coatings on repaired bumpers.

 

Return Policy:

No custom order is returnable. No refunds after 30 days from the time you receive the item. Returns must be authorized by Victory 4x4. 25% restocking fee applies to all returns. Shipping either way is non-refundable. You will be charged for missing parts or hardware, so please make sure you sent everything back with your product.

 

Order Cancellation:

No custom order may be cancelled, or returned. To cover the cost of development, and parts, down payments for custom work are non-refundable. Cancellations must be made before the order has shipped, If shipped return policy applies. All orders that have reached shipping and receiving will be considered shipped. Cancellations are subject to a 15% fee.

 

Refunds:

All refunds can take up to ten business days for the transfer of funds. All credit card payments will be refunded to the original card provided. Cash refunds will be given only for cash payments.

 

Pricing:

We strive to provide a great product at a low price. Keeping prices down is as important to us as it is to you. Climbing steel prices and excessive fuel prices may cause price increases that will be applied as necessary. We will inform of price increases as best as we can, but all prices are subject to change without notice.

 

Local sales and Pick-ups:

All local sales, local work and orders that are picked up by the customer are subject to Michigan sales tax which will be totaled into the final invoice of which the customer is responsible. All of our products are available for local pickup. Back ordering of some products may still apply. Pick-ups must be scheduled in advance.