Shipping:
Free, flat rate, freight, and other website quoted shipping applies only to the lower 48 states (US.)
Victory 4x4 uses many delivery options included but not limited to; UPS, FedEx, or USPS. The carrier used will depend on order size, weight, and transit times. We can deliver our products anywhere in the United States; Alaska or Hawaii are sometimes cost-prohibitive, please contact us for a quote. We are unable to ship to post office boxes. We also can ship to Canada; please contact us for a quote. All tracking information will be updated as soon as we make your shipping label. Please enter a valid e-mail address upon checkout. You can contact the shipping department Here. Please allow 24 hours for our shipping department to respond to your e-mails. Customers are responsible for all shipping charges, and any taxes or duty on international shipments. Shipping charges can change without notice. All lost or damaged items need to be reported to the shipping department at Victory 4x4. We are not responsible for time complications associated with lost or damaged items but will work to rectify the situation promptly. Please contact us with any shipping problems immediately. We cannot be responsible for any time impediments with shipped packages. We cannot guarantee any delivery dates but, if provided with enough notice, we will try to meet your deadlines. Allow 5-9 business days to receive the package once the item has been shipped. (See Map)
Order Completion:
All Orders are processed in the order in which they are received. Some items may already be in process, while others have to be completed in a future batch. Our current lead times are updated here.
Order Problems:
We try our best to catch any fitment or alignment issues before your item leaves the shop, we do sometimes miss things though. Please test fit ALL items before painting/finishing. We cannot give refunds on painted items; we can only repair them. Victory 4x4 is not responsible for coatings on repaired bumpers.
The Customer’s Responsibility.
Victory4x4 will, at its discretion, address parts missing or damaged from shipping for a period of no more than 120 days from the date that the product was shipped. It is your responsibility as a customer, if you anticipate your installation process taking longer than 120 days, to inspect the product for damage, missing components, or possible installation issues, so that the issues can be addressed and resolved in a manner timely to your original order date.
Victory 4x4 Limited Lifetime Warranty
Victory 4x4 warrants to the original purchaser, with valid proof of purchase, that its manufactured products will be free from defects in materials and workmanship for the lifetime of the product under normal use. This warranty is non-transferable and applies only to products purchased directly from Victory 4x4 or an authorized dealer.
Repair or Replacement
If Victory 4x4 determines, in its sole discretion, that a product has a defect in materials or workmanship, our only obligation is to repair or replace the product with the same or a comparable item, on a best-effort basis.
This is the purchaser’s sole and exclusive remedy under this warranty.
Exclusions
Off-road use is considered severe duty and may accelerate wear or result in conditions not covered under this warranty.
This warranty does not apply to, and Victory 4x4 shall have no obligation or liability for, any of the following:
- Damage resulting from off-road use, accidents, impacts, misuse, negligence, abuse, or use beyond intended conditions
- Damage resulting from overloading or use beyond vehicle manufacturer specifications, including but not limited to roof load ratings and GVWR
- Improper installation, improper maintenance, or use inconsistent with product instructions
- Any modification, alteration, or customization of the product (which voids this warranty in its entirety)
- Normal wear and tear
The following are expressly excluded from warranty coverage:
- Hardware, accessories, and wear components (including but not limited to bearings, latches, lights, and fasteners)
- Paint, powder coat, finishes, and cosmetic conditions of any kind (see Powder Coat Promise below)
- Installation labor, removal, reinstallation, or any related costs
Powder Coat Promise
Victory 4x4 powder coating is performed in-house to maintain full process control and consistency. Our coating process includes a phosphate wash to remove contaminants, a zinc-based primer to promote adhesion, and a durable top coat, applied under controlled conditions and curing cycles. Our materials and processes are regularly evaluated to maintain performance standards.
Powder coating performance and longevity are inherently dependent on environmental exposure, usage conditions, maintenance, and other factors outside of Victory 4x4’s control. As such, powder coat and all finishes are not covered under the limited lifetime warranty.
Victory 4x4 may, at its sole discretion, evaluate powder coat concerns on a case-by-case basis for up to one (1) year from the original date of purchase, for the original purchaser only. Any evaluation or accommodation does not constitute a warranty and does not create any ongoing obligation.
Disclaimer of Warranties
Except for the limited warranty expressly stated herein, Victory 4x4 makes no other warranties, expressed or implied. To the fullest extent permitted by law, Victory 4x4 expressly disclaims all implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose.
Limitation of Liability
To the fullest extent permitted by law, Victory 4x4 shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to damage to vehicles, property, or persons, loss of use, loss of time, loss of profits, or any other damages arising out of or related to the use or inability to use the product, regardless of the legal theory asserted.
Use of Victory 4x4 products is at the user’s sole risk. The user assumes all responsibility for proper installation, load management, and safe operation.
Warranty Claim Process
All warranty claims must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by Victory 4x4. Any product returned without an RMA number will be refused or returned to the sender at the sender’s expense.
The purchaser is responsible for all costs associated with returning a product, including but not limited to shipping, insurance, import fees, duties, and taxes.
All returned products are subject to inspection. Warranty eligibility will be determined by Victory 4x4 in its sole discretion.
Additional Terms
Victory 4x4 reserves the right to refuse any warranty claim that does not comply with the terms and conditions set forth herein.
Victory 4x4 reserves the right to update, change, or improve product designs at any time without obligation to retrofit, replace, or update previously purchased products.
Victory 4x4 stands behind its products and aims to resolve warranty claims fairly and efficiently within the terms of this warranty.
Return Policy:
No refunds after 15 days from the time you receive the item. Returns must be authorized by Victory 4x4. 25% restocking fee applies to all returns. Shipping either way is non-refundable. You will be charged for missing parts or hardware, so please make sure you sent everything back with your product. Items must be in like-new condition, any products showing signs of use or damage may incur an additional 10% fee.
Order Cancellation:
Cancellations must be made before the order has shipped if shipped return policy applies. All orders that have reached shipping and receiving will be considered shipped. Cancellations are subject to a 15% fee.
Refunds:
All refunds can take up to ten business days for the transfer of funds. All credit card payments will be refunded to the original card provided. Cash refunds will be given only for cash payments.
Pricing:
We strive to provide a great product at a low price. Keeping prices down is as important to us as it is to you. Climbing steel prices and excessive fuel prices may cause price increases that will be applied as necessary. We will inform you of price increases as best as we can, but all prices are subject to change without notice.
Local sales and Pick-ups:
All local purchases, local work, and orders that are picked up by the customer are subject to Michigan sales tax which will be totaled into the final invoice of which the customer is responsible. All of our products are available for local pick-up. Back ordering of some products may still apply. Pick-ups must be scheduled in advance.
Limitation of Liability
To the fullest extent permitted by law, Victory 4x4’s maximum liability arising out of or related to any product shall be limited to the repair or replacement of the product or its components, under conditions of normal use.
Except as expressly stated in this warranty, Victory 4x4 shall not be liable for any indirect, incidental, special, or consequential damages of any kind, including but not limited to loss of profits or wages, business interruption, loss of use, or any other commercial or economic loss, regardless of the legal theory asserted.
Victory 4x4 shall not be liable for any claims brought by a third party or for any claims asserted by you on behalf of a third party.
This limitation of liability applies to all claims, whether based in warranty, contract, tort (including negligence and strict liability), or any other legal theory, even if Victory 4x4 has been advised of the possibility of such damages or if such damages were reasonably foreseeable.
No employee, representative, or agent of Victory 4x4 is authorized to modify or waive this limitation of liability.
This limitation may not apply in jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages. You may have additional rights which vary by state or jurisdiction.